Legal
Privacy Policy
This Privacy Policy explains how Cogniora research Limited ("Cogniora", "we", "us" or "our") handles personal data when you use this website or contact us by phone, WhatsApp or email.
Who we are
Cogniora research Limited is a limited company registered in England and Wales under company number 12880523.
Registered office: 12 Middlecroft Road, Staveley, Chesterfield S43 3XN, United Kingdom.
Contact email: support@cognioraresearch.com
Telephone: +447802824894
What this policy covers
This website is an information site for our research services and consultancy. Enquiries are handled by telephone, WhatsApp, email or the contact, meeting and supervisor forms on this website.
Personal data we may collect
Depending on how you contact us, we may process:
- Identity and contact details you provide, such as your name, organisation, email address, telephone number and the content of your enquiry
- Documents and materials you upload through the contact form, such as articles, questionnaires, slides or supporting files
- Communications metadata that is ordinary to phone, WhatsApp or email correspondence (for example, date and time of contact)
- Limited technical data that may be created by standard website hosting and server logs, such as IP address, browser type, device type, referring page and pages requested
We do not intentionally collect special category data through this website. Please do not send sensitive personal information unless it is necessary for a research or consultancy engagement and we have agreed a secure channel for that work.
How we use personal data
We use personal data to:
- Respond to enquiries and provide information about our services
- Receive and review documents or materials you send so we can respond to a brief
- Discuss, prepare and deliver research or consultancy work where you instruct us
- Manage our business records, accounts and legal obligations
- Keep this website secure and understand basic technical performance through server logs
Lawful bases
Under UK GDPR we rely on one or more of the following lawful bases:
- Legitimate interests - to respond to enquiries, operate this website, and promote and deliver our professional services in a way that does not override your rights
- Contract - where processing is necessary to take steps at your request before entering a contract, or to perform a contract with you or your organisation
- Legal obligation - where we must keep records to meet company, tax or regulatory requirements
- Consent - where we specifically ask for it (for example, optional mailing preferences if offered in future)
Cookies and similar technologies
This website is designed to operate without non-essential tracking cookies. Essential technical operation of the site and hosting environment may still generate ordinary server logs. Embedded third-party content, such as the Google Maps map on the Contact section, may set cookies or collect technical data under the third party's own terms. You can control cookies through your browser settings.
Sharing personal data
We do not sell personal data. We may share information with:
- Service providers who help us host the website, provide email or telecommunications services, or support IT security
- Professional advisers such as accountants or solicitors where required
- Authorities where we are legally required to do so
Where a third party processes data on our behalf, we take reasonable steps to ensure appropriate safeguards are in place.
International transfers
Some hosting, email or mapping providers may process data outside the United Kingdom. Where that happens, we take steps consistent with UK data protection law, such as using providers that offer appropriate transfer safeguards.
How long we keep data
Enquiry correspondence is kept for as long as needed to handle your request and for a reasonable period afterwards for follow-up and business records. Contract, billing and legal records are retained for as long as required by law or legitimate business need, then securely deleted or anonymised.
Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Under UK data protection law you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure in certain circumstances
- Restrict or object to certain processing
- Data portability where applicable
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@cognioraresearch.com or by telephone on +447802824894.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. See ico.org.uk.
Children
This website is aimed at adult professional audiences. We do not knowingly collect personal data from children through this site.
Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated date.
Company details
Cogniora research Limited
Company number 12880523
Registered in England and Wales
12 Middlecroft Road, Staveley, Chesterfield S43 3XN, United Kingdom